Drugstore Com Reviews and Complaints
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Drugstore Com - Very disappointed
Drugstore Com - Customer Service Fail
Drugstore Com in Rogers, Arkansas - Buyer Beware ... NOT Customer friendly
- Customer service
- Lack of flexibility
- Return policy
Drugstore Com in Boston, Massachusetts - Drugstore.com system error and cancel my order
Drugstore Com in Detroit, Michigan - Drugstore.com is very dishonest
Drugstore Com in Detroit, Michigan - Highly dishonest operation
Drugstore Com in Kilmarnock, Virginia - Beware of drugstore.com "bait and switch"
Update by user Sep 19, 2011
TWO THUMBS UP FOR DRUGSTORE.COM
Drugstore.com contacted me today and efficiently and politely took care of my issue in a matter of minutes! Drugstore.com (ultimately) went out of their way to \"make things right\" and I would not hesitate to order from them in the future.
They actually restored my faith in internet shopping -- I contrast drugstore.com\'s handling of my grievance with my dealings with a recent problem with mother nature.com. mothernature.com treated me rudely and just \"kicked me to the curb\" - i\'ll never ever deal with them again - something to think about...
Original review posted by user Sep 18, 2011I placed an order using a coupon for drugstore.com. The order was processed and I received a confirmation e-mail. A few days later I was notified that my order was canceled. I inquired and was told that Paypal directed drugstore.com to cancel my order. That didn't make any sense I use paypal a half dozen times a week and NEVER had a problem. I asked drugstore.com to provide me with the documentation so I could look into the matter. They won't let me see it! Why? company policy! I asked the rep to reinstate my order. The couldn't do that either. Company policy! If you are thinking about using a coupon and trying drugstore.com, think twice! Customer service was abysmal-stick with a trusted company...
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